Privacy Policy

SPR Partners Pty Ltdย ย |ย ย Last updated: September 2026

SPR Partners Pty Ltd (ABN 28 166 051 010) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, purchase our programs, or otherwise engage with us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect the following types of personal information:

  • Identity and contact details โ€” your name, email address, phone number, postal address and business or organisation name.
  • Payment information โ€” processed securely by our third-party payment providers. We do not store your full credit card details on our systems.
  • Program and account information โ€” your login details, course progress, submissions, workbook responses and communications with us.
  • Coaching and program content โ€” information you share with us during coaching sessions, workshops, surveys or assessments.
  • Marketing information โ€” your preferences for receiving communications from us.
  • Technical information โ€” IP address, browser type, device information and website usage data collected automatically through cookies and analytics tools.

2. How we collect your information

We collect personal information directly from you when you complete a form, purchase a program, subscribe to our mailing list, participate in a coaching session or workshop, or correspond with us. We also collect information automatically through our website and third-party platforms (including our course and payment platforms) when you interact with them.

3. How we use your information

We use your personal information to:

  • Provide and administer the programs, coaching and services you have purchased.
  • Process payments and manage your account.
  • Communicate with you, including responding to enquiries and providing program updates.
  • Send you marketing communications where you have consented (you may opt out at any time).
  • Improve our services, website and program content.
  • Comply with our legal and regulatory obligations.

4. Confidentiality of coaching information

Information you share during individual or group coaching sessions is treated as confidential and is used only for the purpose of delivering your program. We will not disclose the specifics of your coaching discussions to third parties without your consent, except where required by law.

5. Testimonials and case studies

From time to time we may wish to use feedback, testimonials, quotes, results or case studies drawn from your experience of our programs for marketing and promotional purposes, including on our website, social media and sales materials. We will always seek your approval before doing so, and we will not use any testimonial, case study or identifying information about you for marketing purposes without your express consent. You may withdraw your consent at any time by contacting us, and we will remove the material from our active marketing channels within a reasonable period.

6. Disclosure to third parties

We may disclose your personal information to trusted third-party service providers who help us operate our business, including:

  • Our online course and membership platform (which hosts your account, program content and, where applicable, processes payments).
  • Payment processors.
  • Email marketing and communication providers.
  • Analytics and website hosting providers.
  • Professional advisers such as accountants and lawyers, where necessary.

We require these providers to protect your information and to use it only for the purposes for which we engage them. Some providers may store data outside Australia; where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.

7. Direct marketing

We may send you marketing communications about our programs and services where you have opted in or where otherwise permitted by law. Every marketing email includes an unsubscribe link, and you can opt out at any time by contacting us.

8. Cookies and website analytics

Our website uses cookies and similar technologies to improve your browsing experience and to understand how our site is used. You can disable cookies through your browser settings, though some features of the site may not function properly as a result.

9. Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Accessing and correcting your information

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. To do so, contact us using the details below. We will respond within a reasonable period.

11. Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve disputes.

12. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us using the details below and we will investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the "last updated" date shown above.

14. Contact us

SPR Partners Pty Ltd

ABN: 28 166 051 010

Email: stella@sprpartners.com.au

Postal address: PO Box 6323, South Yarra VIC 3141 Australia