Terms and Conditions

SPR Partners Pty LtdĀ Ā |Ā Ā Last updated: September 2026

These Terms and Conditions ("Terms") govern your purchase and use of the programs, coaching, courses, digital content and related services ("Programs") offered by SPR Partners Pty Ltd (ABN 28 166 051 010) ("we", "us", "our"). By purchasing or accessing a Program, you agree to these Terms.

1. The programs

We offer leadership development programs, coaching, courses, workshops and related digital content. The specific inclusions, duration and format of each Program are described on the relevant sales or checkout page at the time of purchase.

2. Enrolment and access

On successful payment, you will be granted access to the Program you have purchased. Access is personal to you and is granted for the duration specified for that Program. You must not share your login credentials or provide access to any other person.

3. Fees and payment

  • All fees are stated in Australian dollars (AUD) and, unless stated otherwise, are inclusive of GST where applicable.
  • Payment is processed at checkout through our third-party payment provider. You authorise us to charge the applicable fees.
  • Where a payment plan is offered, you agree to pay each instalment on the scheduled dates. If a payment fails, we may suspend your access until the outstanding amount is paid.

4. Refunds

Change of mind. Because our Programs deliver immediate access to intellectual property, digital content and coaching, we do not offer refunds for change of mind or for failure to complete or use the Program.

Your consumer rights. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded. Our Programs come with guarantees that cannot be excluded under the ACL. If a Program is not delivered as described, is not of acceptable quality, or otherwise fails to meet a consumer guarantee, you may be entitled to a remedy. If you believe this applies, contact us and we will work with you in good faith to resolve the issue.

5. Your responsibilities

The Programs are designed to support your professional development. To get value from them, you are responsible for your own participation, engagement and application of the material. You acknowledge that:

  • Results depend on your own effort, circumstances and application, and we do not guarantee any specific outcome, result or return.
  • Our Programs provide general educational and coaching guidance and do not constitute legal, financial, medical or other professional advice.

6. Intellectual property

All content, materials, frameworks, workbooks, presentations, recordings and methodologies provided as part of the Programs (including the ELEVATE program and the 5C Leadership System) are owned by or licensed to us and are protected by intellectual property laws. You are granted a personal, non-transferable, non-exclusive licence to use these materials for your own learning during your enrolment. You must not copy, reproduce, distribute, resell, publish or create derivative works from our materials without our prior written consent.

7. Confidentiality

In group programs, participants may share personal and professional information. You agree to keep confidential any information shared by other participants and not to disclose it outside the Program. We likewise treat your information in accordance with our Privacy Policy.

8. Recordings

Coaching calls, group sessions and workshops may be recorded for the benefit of participants. By attending, you consent to being recorded. Recordings remain our property and are made available to participants for personal learning use only. The Recordings must not be shared to other parties.

9. Cancellation and rescheduling by us

We may need to reschedule sessions or, in rare circumstances, cancel a Program. If we cancel a Program before it is delivered, we will offer you a comparable alternative or a refund of fees paid for the undelivered portion.

10. Code of conduct

We are committed to a respectful, professional learning environment. We reserve the right to remove any participant whose conduct is abusive, disruptive or harmful to others, without refund, where such conduct is serious or repeated.

11. Limitation of liability

To the maximum extent permitted by law, and subject to the consumer guarantees referred to in clause 4, our total liability to you arising out of or in connection with a Program is limited to the amount you paid for that Program. We are not liable for any indirect, incidental or consequential loss.

12. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy, which forms part of these Terms.

13. Changes to these terms

We may update these Terms from time to time. The version in effect at the time of your purchase applies to that purchase. The current version is available on our website.

14. Governing law

These Terms are governed by the laws of the State of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.

15. Contact us

SPR Partners Pty Ltd

ABN: 28 166 051 010

Email: stella@sprpartners.com.au

Postal address: PO Box 6323, South Yarra VIC 3141 Australia